Forum Discussion

LucieClark's avatar
LucieClark
Contributing Cover User
2 months ago

Message appears when entering Budget figures

Hi   This message appears when I am saving my updated Budget Figures. Are you able to assist me with this please?   Thank you     Lucie :)
Genreve_S's avatar
Genreve_S
MYOB Moderator

Hi LucieClark, 

 

Thanks for posting in the forum. 

 

I understand that you're encountering an error when updating budget figures. To assist you better, please provide more details about the error message you're receiving. A screenshot or the exact text of the error message would be very helpful.

 

This additional information will allow us to better understand the issue and provide a more accurate solution.

 

Looking forward to your response.

 

Thanks,
Genreve

LucieClark's avatar
LucieClark
Contributing Cover User
2 months ago

Attached is the error message

  • Genreve_S's avatar
    Genreve_S
    MYOB Moderator
    2 months ago

    Hi LucieClark, 

     

    Thank you for your response and for providing the screenshot.

     

    Upon investigation, the error message appears to be quite unusual. It might be most effective to utilize our virtual assistant, MOCA, which is readily accessible on various support platforms including myob.com/support and myaccount.myob.com. Feel free to leverage MOCA for inquiries and assistance. If MOCA is unable to address your specific issue, you will be seamlessly transferred to our live chat team. Also, it's best to prepare the diagnostic log, as the support representative might need it.

     

    Since resolving this matter may entail some back-and-forth troubleshooting, this is a much better route.

     

    In the meantime, feel free to initiate a new thread if you require further assistance.

     

    Thanks,
    Genreve