Forum Discussion

LingB's avatar
LingB
Experienced Cover User
2 years ago
Solved

Missing Electronic Payment

Hello, I need help with an electronic payment that has gone missing from our system. We did an update in MYOB on the 17 February and found this issue has occurred.  Payroll was processed as per norm...
  • Steven_M's avatar
    Steven_M
    2 years ago

    Hi LingB 


    Generally, we encounter this situation and it is a date issue i.e. the electronic payment has been recorded on an incorrect date commonly well into the future.

    My recommendation would be to go to Banking>>Bank Register>>Select the Electronic Clearning account and expand out the date range. the start of the current month to 31/12/9998. Is the withdrawal transaction appearing in that window now? If so, check the date of the transaction.

Steven_M's avatar
Steven_M
Former Staff
2 years ago

Hi LingB 


Generally, we encounter this situation and it is a date issue i.e. the electronic payment has been recorded on an incorrect date commonly well into the future.

My recommendation would be to go to Banking>>Bank Register>>Select the Electronic Clearning account and expand out the date range. the start of the current month to 31/12/9998. Is the withdrawal transaction appearing in that window now? If so, check the date of the transaction.