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brih's avatar
brih
Contributing Cover User
5 years ago
Solved

PAYROL SUMARY TOTALS VARY TO EOFY FINALISATION REPORT

Hi

 

my Payroll Summary Report that i have printed off MYOB varies to the EOFY Finalisation Report in the STP

 

it looks like all the pays for my permanent staff from early december 2018 has not appeared in this report 

 

my weekly payrol has been reproted correctly to the ATO?

 

have attempted to contact the help line for the past 2 days to no avail and need to get this sorted asap so i can do my first payrol in MYOB!

 

thanks and wait t ohear from you!

 

cheers :)

  • Hi

     

    We had this also depsite the payroll activity totals equalling the payroll register report totals.  Our payroll categories were all set up correctly.  To resolve this we had to run a zero pay run for ALL employees and send this through the ATO as per normal.  This provides updated totals.  Unfortunately we did this twice before the problem corrected.  It does take a short while for the updated payroll totals to filter through to the finalisation/verification report, so try to be patient.

     

    You should also look at the entire verification report, not just the total on the top right of the screen as this does not include various other totals such as allowances, salary sacrifice amounts etc.  It is worth trying to reconcile the verification report against your MYOB figures before running the zero payroll referred to above.

     

    Best of luck.

    PerspecRec

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  • PerspectRec's avatar
    PerspectRec
    Experienced User

    Hi

     

    We had this also depsite the payroll activity totals equalling the payroll register report totals.  Our payroll categories were all set up correctly.  To resolve this we had to run a zero pay run for ALL employees and send this through the ATO as per normal.  This provides updated totals.  Unfortunately we did this twice before the problem corrected.  It does take a short while for the updated payroll totals to filter through to the finalisation/verification report, so try to be patient.

     

    You should also look at the entire verification report, not just the total on the top right of the screen as this does not include various other totals such as allowances, salary sacrifice amounts etc.  It is worth trying to reconcile the verification report against your MYOB figures before running the zero payroll referred to above.

     

    Best of luck.

    PerspecRec

    • brih's avatar
      brih
      Contributing Cover User

      Thanks for that!

       

      have checked all in MYOB and its only my permanent staff affected from dec pay run onwards?

       

      and been on hold with MYOB for approx 1.25hrs!!!!!!!!

       

      will try the $0 pay run - is this for only current employees?

       

      cheers :(

    • brih's avatar
      brih
      Contributing Cover User

      thanks just tried this and worked first time!

       

      after 1.45hrs on hold twice it was this simple to repair!

      huge high five to you!

       

      cheers :)