Forum Discussion
Hi KatieLou
Sorry to hear you're experiencing these issues. Generally, this error means that the bank account has already been verified and you should be able to sign in to the service. However, if you haven't done that or the Sign-up option is appearing instead of sign in, please send me the following details by Private Message so we can investigate this further:
- Serial number
- Email address
- Company file name
I am having this same problem. I had to call the assistance line 2 days ago because I was unable to register for Pay Super and now I am trying to verify the bank account and I am getting the 'sorry we are not ready' message.
Does it take more than a couple of days to be able to verify the bank account?
- KatieLou3 years agoExperienced Cover User
You will need to contact MYOB. The reason I was getting this message was that MYOB didn't set up the account properly initially. It is a clitch at their end and a very frustrating one.
- Komal_S3 years agoMYOB Moderator
Hi HelenHolman
As KatieLou mentioned, you will need to contact our team in order to get this corrected. You can either do this by sending us your details by Private Message or by contacting our phone support team.- MYOB4Apple3 years agoExperienced User
Im getting the same issue. If I press the private message button to send you my details it fails...