Forum Discussion

MelissaKelly's avatar
MelissaKelly
Partner
5 years ago
Solved

Pay Superannuation

Hi, I have discovered 4x employees missing from Pay Superannuation although their super has deffinately not been paid.  I have checked my dates etc are correct.  I have also done a full reconcilatio...
pay superannuation
  • CloverQ's avatar
    CloverQ
    5 years ago

    Hi MelissaKelly 

     

    If the super payments were ticked and recorded as Pay Superannuation transactions, regardless of the payment being authorized or not, the Pay Super transactions cannot be deleted, they can only be reversed. So if you are unable to locate the amounts under Manage Payments, then they were not recorded as Pay Superannuation transactions. 

     

    Superannuation payments can also be recorded via Pay Liabilities instead, it will update the liability account balances and consider the super being paid. You can run the Superannuation Payments by Employee report to look for Pay Liabilities transactions, the 'Payment Type' column will mark them as 'PL'.

     

    I hope this helps. Please feel free to let us know how you go, and if you have any further questions.

CloverQ's avatar
CloverQ
Former Staff

Hi MelissaKelly 

 

Thanks for the additional information. If they are appearing to be processed when you go into Pay Liabilities, then yes these payments are yet to be recorded. 

 

Since you can locate them under Pay Liabilities but not under Pay Superannuation, I'd suggest checking the following:

 

- Lists > Superannuation > drill into the applicable superannuation, make sure the 'Pay Directly From AccountRight' option is ticked.

- Double check the superannuation payroll category setup. The category needs to be set up under the 'Superannuation' tab, not 'Expenses'. 

 

Please feel free to check out this Help article, which contains more details - Check Super fund and employee details. I hope this helps.

MelissaKelly's avatar
MelissaKelly
Partner
5 years ago

Hallelujah!  Thank you so much for your assistance, this has fixed the problem.

regards,
Melissa