Payroll Not Recording
Hi, We had an issue with payroll today in that when he hit the record button the pays vanished. We entered them again only to experience the same thrill again. I can see from other posts that th...
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Hi PJC
We have just run a script on your file to fix this issue. Can you please try processing the payroll again and let us know how you go on.Hi Komal,
It didn't work however I may have contributed in that I restored a backup file from yesterday before I tried to run the payroll again. The reason I did this is becuase the backup file contains the 60 or so pays I need to process just before I would hit the record button - I would rather this than to enter the whole lot again.
If this is the case and you need to run the script again is it possible for me to reload this backup first so those pays are in the system and then have you run the script.
Regards,
PJC
Hi PJC
Once the backup is online, please let me know and I'll run the script again, however, please do note that the payroll will have to be re-recorded as this issue creates 0 dollar payruns which is incorrect , and thereby the cause of the crash. After we run the script, redoing the payrun should send the correct figures.
