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ASparks's avatar
ASparks
Trusted Cover User
5 years ago
Solved

Payroll Reporting Centre not updated

A file sent to the ATO on 17/12/19 is still showing as sent - not accepted.  A file sent after this (different employees) has been accepted.     What can I do to confirm the file has been accepted?...
  • ASparks's avatar
    ASparks
    5 years ago

    Answered my own question after some digging.

     

    Payroll Reporting 24th December - 2nd January
    The ATO is having a shutdown period from 24th December to 2nd January. During that time, clients will still be able to process and submit STP reports, however, these will not get a response in the Reporting Centre until the ATO systems are back up and running in the New Year. Submitted reports during that shutdown time will be queued for processing when the ATO returns.

ASparks's avatar
ASparks
Trusted Cover User

Hi Tracey_H 

 

Are their any known issues with STP reports being accepted by the ATO?  None of our reports since 24/12/19 have been accepted.  The report from 17/12 is still showing as sent but not accepted.

 

Thanks

Annette

he report from 17/12 is still showing as sent but not accepted.

ASparks's avatar
ASparks
Trusted Cover User
5 years ago

Answered my own question after some digging.

 

Payroll Reporting 24th December - 2nd January
The ATO is having a shutdown period from 24th December to 2nd January. During that time, clients will still be able to process and submit STP reports, however, these will not get a response in the Reporting Centre until the ATO systems are back up and running in the New Year. Submitted reports during that shutdown time will be queued for processing when the ATO returns.

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    5 years ago

    Hi ASparks 

     

    Glad to hear you found why STP reports weren't being accepted. Thank you for sharing this information on the forum to help other users.

     

    Please post again if you have questions in the future.