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Feebie's avatar
Feebie
Trusted Cover User
5 years ago
Solved

Payroll checking and connection MYOB error for ATO

Hi there - I have 8 company files - 3 are in the cloud - all of which are paid as extra subscriptions (including the one in the cloud that is allowed with the subscription) - I also run 5 desktop fil...
Maxine_BC's avatar
Maxine_BC
Former Staff

Hey Feebie,

 

Sorry to hear you are getting this error.

 

Are you able to let me know exactly what you are doing before you see this as well as sending me the error details? You can do this by clicking the "View error details" button.

 

Feebie's avatar
Feebie
Trusted Cover User
5 years ago

AccountRight Application Error Report

=====================================

Application Version: 2019.2.22.2609

Application File Version: 2019.2.22.5066 Incident Id: f5fea792-4500-406d-904d-eb06cc2071f2

Time: Thursday, 8 August 2019 12:30:41 PM

 

Code:

Unknown (0)

 

 

Message:

 (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...)

 

 

Stack Trace

----------------------------------------

1 : MYOB.Huxley.API.HuxleyApplicationException

----------------------------------------

MYOB.Huxley.API.HuxleyApplicationException:  (Unknown): ShowUIView(SingleTouchPayrollReadinessCheck,...,...) ---> System.InvalidOperationException: Sequence contains no elements

   at System.Core!0x06000b7f!System.Linq.Enumerable.Single[TSource](IEnumerable`1 source) +0x45

   at MYOB.ARLive.QueryRepository!0x060000b4!MYOB.ARLive.QueryRepository.Repositories.PaymentSummaryCompanyDetailsRepository.GetCompanyDetailsProjection(IExecutionContext executionContext) +0x20

   at MYOB.ARLive.Services!0x0600010d!MYOB.ARLive.Services.SingleTouchPayrollReadinessCheckContainerService.ProcessBusinessOperationTree(ISingleTouchPayrollContainer container, IExecutionContext executionContext, Tree`1 businessOperationTree) +0x0

   at MYOB.ARLive.Services!0x06000037!MYOB.ARLive.Services.ContainerService`2.ProcessContainer(TContainer container, IExecutionContext executionContext, Boolean ignoreWarnings) +0xe8

   at MYOB.ARLive.ServiceBridge!0x0600009d!MYOB.ARLive.ServiceBridge.ServiceBridge.InvokeProcessSingleTouchPayrollReadinessCheck(ICompanyFile companyFile, ISingleTouchPayrollContainer container, Boolean ignoreWarnings) +0xd

--- End of stack trace from previous location where exception was thrown ---

   at mscorlib!0x060053d2!System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() +0xc

   at Huxley.Services!0x06001496!MYOB.Huxley.Services.ARLiveBridge.RunNewStack.Execute[T](String methodName, Object[] parameters) +0x65

   at Huxley.ApplicationServices!0x06000b29!MYOB.Huxley.ApplicationServices.Container.SingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x0

   at Huxley.UI.Decorators!0x060028ba!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x50

   at Huxley.UI.Model!0x06003728!MYOB.Huxley.UI.Model.Context.SingleTouchPayrollReadinessCheckContext.DoReadinessCheck() +0x0

   at Huxley.UI.Controllers!0x0600218a!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.DoReadinessCheck() +0x0

   at Huxley.UI.Controllers!0x0600218c!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.PerformReadinessCheckAndReturnIfFormShouldClose(Boolean initiatedFromRerunButton) +0x0

   at Huxley.UI.Forms!0x06002648!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollReadinessCheck.OnAfterContainerInitialized() +0xc

   at Huxley.UI.Forms!0x06003130!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e

   at Huxley.UI.Forms!0x06003188!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228

   at Huxley.UI.Forms!0x06003184!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa

   at Huxley.UI.Forms!0x06002dca!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122

   at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88

   at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4

   at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a

   --- End of inner exception stack trace ---

   at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0xa3

   at Huxley.UI.Framework!0x060001a5!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo) +0x12

   at Huxley.UI.Forms!0x06002641!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollHelper.LaunchReadinessCheck() +0x3b

   at Huxley.UI.Forms!0x0600262d!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollLanding.btnRunDataCheck_Click(Object sender, EventArgs e) +0x0

   at System.Windows.Forms!0x06000d74!System.Windows.Forms.Control.OnClick(EventArgs e) +0x19

   at DevExpress.XtraEditors.v17.1!0x06000d4f!DevExpress.XtraEditors.BaseButton.OnClick(EventArgs e) +0x2e

   at DevExpress.XtraEditors.v17.1!0x06000d48!DevExpress.XtraEditors.BaseButton.OnMouseUp(MouseEventArgs e) +0x1d

   at System.Windows.Forms!0x06000e58!System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks) +0x184

   at System.Windows.Forms!0x06000e68!System.Windows.Forms.Control.WndProc(Message& m) +0x66f

   at DevExpress.Utils.v17.1!0x06002708!DevExpress.Utils.Controls.ControlBase.WndProc(Message& m) +0x2e

   at DevExpress.XtraEditors.v17.1!0x06000256!DevExpress.XtraEditors.BaseControl.WndProc(Message& msg) +0x0

   at System.Windows.Forms!0x06005503!System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m) +0x0

   at System.Windows.Forms!0x06005506!System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m) +0x8e

   at System.Windows.Forms!0x06002cd8!System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam) +0x25 ==========

MODULE: DevExpress.Utils.v17.1 => DevExpress.Utils.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:b8c34c059b804930811d5f6d50999b6c; A:1

MODULE: DevExpress.XtraEditors.v17.1 => DevExpress.XtraEditors.v17.1, Version=17.1.7.0, Culture=neutral, PublicKeyToken=b88d1754d700e49a; G:6df94e55f5bd4444b910d4b2a37076a4; A:1

MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2f4f9c50546b4edd8d3c4985ce56231f; A:1

MODULE: Huxley.Services => Huxley.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c83dedb77aaf4fddb92e370640689daf; A:1

MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1

MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:aa5653f3fbab45c99c013ab6a2f55759; A:1

MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1

MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0cb579c66f9b4e2a92653ede8a39ae5e; A:1

MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9f3797dcda734142bfbdb50ba9c1c509; A:1

MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2

MODULE: MYOB.ARLive.QueryRepository => MYOB.ARLive.QueryRepository, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b0a043ec4b0744c79eb0000d2172b54f; A:1

MODULE: MYOB.ARLive.ServiceBridge => MYOB.ARLive.ServiceBridge, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7b98dccaeb6547e382659ed8a5020f17; A:1

MODULE: MYOB.ARLive.Services => MYOB.ARLive.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f2961b5d17f04993a80e5b7f751e01a2; A:1

MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:2ed5dc822f7944c1a776a3846cfa2e84; A:2

MODULE: System.Windows.Forms => System.Windows.Forms, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:199b31db99b1448abbbf936be78a06de; A:1

 

----------------------------------------

 

2 : System.InvalidOperationException

----------------------------------------

System.InvalidOperationException: Sequence contains no elements

   at System.Core!0x06000b7f!System.Linq.Enumerable.Single[TSource](IEnumerable`1 source) +0x45

   at MYOB.ARLive.QueryRepository!0x060000b4!MYOB.ARLive.QueryRepository.Repositories.PaymentSummaryCompanyDetailsRepository.GetCompanyDetailsProjection(IExecutionContext executionContext) +0x20

   at MYOB.ARLive.Services!0x0600010d!MYOB.ARLive.Services.SingleTouchPayrollReadinessCheckContainerService.ProcessBusinessOperationTree(ISingleTouchPayrollContainer container, IExecutionContext executionContext, Tree`1 businessOperationTree) +0x0

   at MYOB.ARLive.Services!0x06000037!MYOB.ARLive.Services.ContainerService`2.ProcessContainer(TContainer container, IExecutionContext executionContext, Boolean ignoreWarnings) +0xe8

   at MYOB.ARLive.ServiceBridge!0x0600009d!MYOB.ARLive.ServiceBridge.ServiceBridge.InvokeProcessSingleTouchPayrollReadinessCheck(ICompanyFile companyFile, ISingleTouchPayrollContainer container, Boolean ignoreWarnings) +0xd

--- End of stack trace from previous location where exception was thrown ---

   at mscorlib!0x060053d2!System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() +0xc

   at Huxley.Services!0x06001496!MYOB.Huxley.Services.ARLiveBridge.RunNewStack.Execute[T](String methodName, Object[] parameters) +0x65

   at Huxley.ApplicationServices!0x06000b29!MYOB.Huxley.ApplicationServices.Container.SingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x0

   at Huxley.UI.Decorators!0x060028ba!MYOB.Huxley.UI.Decorators.Services.DecoratorServiceMYOBHuxleyApplicationServicesContainerAPIISingleTouchPayrollContainerService.MYOB.Huxley.ApplicationServices.Container.API.ISingleTouchPayrollContainerService.GetValidationResults(ISingleTouchPayrollContainer container) +0x50

   at Huxley.UI.Model!0x06003728!MYOB.Huxley.UI.Model.Context.SingleTouchPayrollReadinessCheckContext.DoReadinessCheck() +0x0

   at Huxley.UI.Controllers!0x0600218a!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.DoReadinessCheck() +0x0

   at Huxley.UI.Controllers!0x0600218c!MYOB.Huxley.UI.Controllers.Payroll.SingleTouchPayrollReadinessCheckController.PerformReadinessCheckAndReturnIfFormShouldClose(Boolean initiatedFromRerunButton) +0x0

   at Huxley.UI.Forms!0x06002648!MYOB.Huxley.UI.Forms.Payroll.SingleTouchPayrollReadinessCheck.OnAfterContainerInitialized() +0xc

   at Huxley.UI.Forms!0x06003130!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.InitializeContainer(IUIViewPresenter uiPresenter, IController parentController, IUIContext context, EntityInfo eInfo) +0x24e

   at Huxley.UI.Forms!0x06003188!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, String name, IController controller, IUIContext context, EntityInfo eInfo, Boolean visible) +0x228

   at Huxley.UI.Forms!0x06003184!MYOB.Huxley.UI.Forms.BaseForms.BaseViewContainer.DynamicContainerLoad(String resourceId, IUIContext context, EntityInfo eInfo) +0xa

   at Huxley.UI.Forms!0x06002dca!MYOB.Huxley.UI.Forms.BaseForms.BaseViewForm.InitializeForm(UIViewType ViewType, IUIViewPresenter uiViewPresenter, String containerResourceID, IUICompanyFile companyFile, EntityInfo eInfo, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x122

   at Huxley.UI.Framework!0x06000189!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.GetForm(UIViewType viewType, EntityInfo eInfo, IUIViewPresenter presenter, Boolean showAsModal, BeginNotificationRefreshMethod refreshMethod) +0x88

   at Huxley.UI.Framework!0x06000188!MYOB.Huxley.UI.Framework.Presenter.UIViewFactory.Show(IUIViewPresenter presenter, UIViewType viewType, Boolean showDialog, EntityInfo eInfo, IUIContext context, Boolean visible, BeginNotificationRefreshMethod refreshMethod) +0xa4

   at Huxley.UI.Framework!0x060001a7!MYOB.Huxley.UI.Framework.Presenter.UIViewPresenter.ShowUIView(UIViewType uiViewType, EntityInfo entityInfo, BeginNotificationRefreshMethod refreshMethod) +0x4a ==========

MODULE: Huxley.ApplicationServices => Huxley.ApplicationServices, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:2f4f9c50546b4edd8d3c4985ce56231f; A:1

MODULE: Huxley.Services => Huxley.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:c83dedb77aaf4fddb92e370640689daf; A:1

MODULE: Huxley.UI.Controllers => Huxley.UI.Controllers, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:57bb5c09645147beb154a96202bdf542; A:1

MODULE: Huxley.UI.Decorators => Huxley.UI.Decorators, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:aa5653f3fbab45c99c013ab6a2f55759; A:1

MODULE: Huxley.UI.Forms => Huxley.UI.Forms, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:bd59ce3997e64164ac8e1bdba5b900e6; A:1

MODULE: Huxley.UI.Framework => Huxley.UI.Framework, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:0cb579c66f9b4e2a92653ede8a39ae5e; A:1

MODULE: Huxley.UI.Model => Huxley.UI.Model, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:9f3797dcda734142bfbdb50ba9c1c509; A:1

MODULE: mscorlib => mscorlib, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:770de44134264924b92f0c55201b01bb; A:2

MODULE: MYOB.ARLive.QueryRepository => MYOB.ARLive.QueryRepository, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:b0a043ec4b0744c79eb0000d2172b54f; A:1

MODULE: MYOB.ARLive.ServiceBridge => MYOB.ARLive.ServiceBridge, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:7b98dccaeb6547e382659ed8a5020f17; A:1

MODULE: MYOB.ARLive.Services => MYOB.ARLive.Services, Version=2019.2.22.2609, Culture=neutral, PublicKeyToken=947f70fecdd4159f; G:f2961b5d17f04993a80e5b7f751e01a2; A:1

MODULE: System.Core => System.Core, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089; G:2ed5dc822f7944c1a776a3846cfa2e84; A:2

 

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  • Gayathri's avatar
    Gayathri
    Former Staff
    5 years ago

    Hi Feebie,

     

    Thank you for the post!

     

    If you can give me the last 4 digits of the serial number of the company file (Setup>>Company Information).

    1. Company File ID.
    2. confirm the file is online or offline.

    Thank you.

    • Feebie's avatar
      Feebie
      Trusted Cover User
      5 years ago

      last 4 digits of serial no: 4073

      company file ID: 10

      This is worked on the desktop - not in the cloud.

      I went through the compnayies I had with MYOB Person over the phone when I upgraded to include payroll and there were a couple of old company files which were deleted at that time so that I had room for the ones I run currently on desktop and then extra subscriptions for the extra cloud companies.