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Mitch6810's avatar
Mitch6810
Experienced Cover User
2 years ago

Phase 2

Hi, i called yesterday and it was a five hour on hold session, so hoping this can be answered in here. I am trying to move to phase two. I click on start here, it takes me to link a user id, i put in my id and password and then click the link user button and open file. next page it just says Soemething Went Wrong. Tried numerous times, have shut down and restarted, and same deal.

Surely it cant be taht hard when i cant even get past STEP 1

Michelle

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi Mitch6810, 

     

    Can you please send me a private message with the following information so I can take a look into this for you:

    • Serial number 
    • Your full name and email address 
    • Screnshot of the window the start here button takes you to 
    • Screenshot of the error 
    • Mitch6810's avatar
      Mitch6810
      Experienced Cover User
      2 years ago

      Hi Melisa,

      just confirming you received the information you requested. I still get the same error

      Michelle