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KnobelTam's avatar
KnobelTam
Experienced Partner
2 years ago

Processing Payroll 1/7/22 | AR

I have a client who has attempted to process a payroll twice this morning. (I have not completed their finalisation yet) She has gone to record the payroll but it is not recording. I had thought maybe because in previous years it has been due to GMT but she attempted only 5 minutes ago.
Edit: STP2 has not yet been switched on.

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  • TaraH1's avatar
    TaraH1
    Contributing User
    2 years ago

    I am having the same issue - I can't record the pay either

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    2 years ago

    Hi KnobelTam, TaraH1,

     

    Thanks for your posts. Are you still having issues with this ? If you are, do you get any error messages ?

    • KnobelTam's avatar
      KnobelTam
      Experienced Partner
      2 years ago

      Hi Melisa_D 

      I ended up getting support as all attempts were failing.  It turned out to be a duplicate super fund causing the issue.  Once I removed the duplicate fund, we were able to process the payroll.  It seems specific to the new payroll year as 45 other pays were processed on 30/6/22 without any issues.

    • TaraH1's avatar
      TaraH1
      Contributing User
      2 years ago

      Yes I have tried again this morning and the issue is still happening. When I record the pay, the error message I receive is "An application operation has timed out. Would you like to retry the operation?". I try again & have the same the same issue.