I need help. I have one ETP for last year and it is now appearing 4 times on the staff members Summary of Payments. How do I fix this?
My Payroll Register summary is correct but the Year to date verification report is not.
Hi LeonaSJ
If you're still experiencing this issue, can you please perform the following steps and let me know how you go on:
1) Undo the finalisation for impacted employees and reverse the ETP payment.
2) Check the Payroll Register Report to ensure that the ETP amounts for the impacted employees are showing 0
3) Go to the Payroll Reporting center, highlight the employee with the termination payment and click remove , and notify the ATO.
4) Reprocess the ETP payment again ensuring the date entered is the next date to the date of reversal, and terminate the employee.
If the figures are still incorrect, send me your product serial number and the following information by Private Message:
1. File in STP Phase 1 or 2?
2. Download copy of all STP reports and not screenshots please
a. Go to Payroll Reporting Centre (PRC) -> EOFY Finalisation-> Select employee -> View Summary report
b. PRC -> EOFY Finalisation -> View YTD Verification report
3. What should be correct ETP values and names of all the employees who are affected?
4. ATO reporting categories are setup correctly for the ETP payments?
