Forum Discussion

Flinders's avatar
Flinders
Contributing Cover User
2 years ago

STP Software ID changing

HI MYOB   I have a a few client that i process payroll for as a tax agent.   I have noticed alot of the STP finalisation and STP reporting is being rejected due the incorrect Software ID #   ...
ChrisMYOB's avatar
ChrisMYOB
Former Staff
2 years ago

Hello Flinders 

 

The software number shouldn't have been changed, it might just be an issue with identifying the software ID, I would suggest following these steps and just resending the alert of the Software ID and this should resolve SBR.GEN.AUTH.008 error code.

  1. Go to the Payroll menu and choose Single Touch Payroll reporting.
  2. Click the ATO settings tab.
  3. Note down your Software ID.
  4. Notify the ATO you're using MYOB for payroll reporting by either:
    • phoning the ATO on 1300 852 232, or
    • using Access Manager to notify the ATO of a hosted SBR software service.

Please let me know how you go.

  • Flinders's avatar
    Flinders
    Contributing Cover User
    2 years ago

    Thank you Chris.

     

    I have now had to call the ATO to update 6 clients with the new / corected software ID... 

     

    This seems to only have happened since the latest 2 new versions have been download...