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ADL86's avatar
ADL86
Contributing User
3 years ago
Solved

Super Authorisation Code

Hi.

 

How long should I expect to wait for a super authorisation code?  Our office manager, who has handled our payroll, has resigned and I have recently taken the role over.  It has been more than an hour since the request was sent.  I know the mobile number is correct as I am the person who always received the authorisation codes and have done so for a number of years.

 

Should I wait longer or do I need to re-send?

 

Thanks.

  • ADL86's avatar
    ADL86
    3 years ago

    I needed to have this finalised this afternoon so I called your help line.  They gave me an authorisation code over the phone and we finally have success.

     

    Thanks for your help.

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi ADL86, 

     

    Thank you for your post. It may take up to twenty minutes to receive the authorisation code, if you haven't received this as of yet I would recommend selecting to get the authorisation code resent. 

     

    Do let us know how you go. 

    • ADL86's avatar
      ADL86
      Contributing User
      3 years ago

      Thanks for your help Melisa.

       

      I have asked for the authorisation code to be resent.  It has now been nearly 2 hours and still no code.

      • ADL86's avatar
        ADL86
        Contributing User
        3 years ago

        I needed to have this finalised this afternoon so I called your help line.  They gave me an authorisation code over the phone and we finally have success.

         

        Thanks for your help.

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