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Traceace1's avatar
Traceace1
Experienced Cover User
3 years ago

Super Reversal

Hello

 

I am trying to reverse a super payment in AccountRight as one of the contributions was returned (although has not hit our bank account yet)

I am following the instructions but when I select reverse Pay Superannuation nothing actually happens when I click on Authorise.

Has anyone else had this issue?  Am I missing something?

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  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi Traceace1, 

     

    Thanks for your post. Can you please provide a screenshot of the window you're in so that we can take a look into this for you. 

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        3 years ago

        Hi Traceace1, 

         

        Can you please hover over one of those red crosses and provide me with the error message so I can assist further.