Super Reversal
Hello I am trying to reverse a super payment in AccountRight as one of the contributions was returned (although has not hit our bank account yet) I am following the instructions but when I selec...
Forum Discussion
Hi Melisa
Nothing appears when I hover over the crosses
Hi Traceace1,
Generally a red cross indicates that there is some missing or incorrect information in the company file for the employee or their super fund. Are you able to click on the red cross and does the error message populate ? Additionally, this help article has information on what could be the cause of the red cross.
Please do let me know how you go.
If I click on the cross it just puts a cross next the them employees name. It doesn't make sense that there is missing or incorrect info. as this payment was successfully made back in January. I am only trying to reverse what has previously been successfully processed
Hi Traceace1,
Can you please hover over the cross next to the employees name that has appeared, information in regards to the error should appear. If it doesn't please send me a private message with your product serial number so I can look into this further.
Hi Melissa
So although the reversal is not showing in the Manage Payments box, it is showing in the Super Clearing account. Does this mean that I am good to go with the next step of the process being reprocessing the successfully paid super contributions and reprocessing the returned super contribution?
Please see screenshots attached
Thanks
Tracey
