Hi AmyProvera I'm sorry that it has taken that long to find a resolution to the problem and I've also passed on your comments to our teams so the process can be streamlined in the future.
Bernie2022 All the fund payments should be sent to the respective funds by the end of this week. That said, if all other funds have already received the payments and the issue is only with Australian Super, please send me your serial number and company file name by Private Message so we can check the status of those payments on our end.
Hi H-TS
Please check the details for the employees who are on Australian Super. While doing so, if the funds share the same USI, select the right fund for the employee as that can be a cause of the discrepancy in some cases:
Thanks Komal_S
I have checked our records for all 12 employees who are with Australian Super. Their employment documents clearly state Australian Super as their super fund and most of them have been employed for quite some time.
There are a few new employees but we really are flying blind with no real feedback of which particular transaction or entry is causing problems. If the status changes to failed, will we be told which part failed?
Not that it's a MYOB thing, but doesn't the U in USI stand for Unique so they shouldn't be able to use them for different products? I would have thought that was the whole point of introducing the USIs. Anyway, that doesn't need an answer, I just need to sort out this payment.
Thanks again.
Check to see if WestScheme is in your Super List. If so it has the same USI as they merged years ago with AustralianSuper and this is what is causing conflict for anyone with AustralianSuper.
I don't have the Westscheme fund listed. I have several others with duplicate USIs but I've checked all the current employees and they are linked to the correct funds, or at least, according to the information they provided when they were employed.
I have two for FSS0100AU, two for MTA0100AU, and another two for SSR0100AU but as best I can tell there are no issues with which one is linked to current employees.