Forum Discussion

tns05's avatar
tns05
Experienced Cover User
3 years ago
Solved

Superannuation - Cannot make payment due to fund change

Hi   I have phoned MYOB technical help asking for assistance but to no avail...  One of my employees is with Energy Super.  A merger has taken place with LGIA Super overnight.  I am trying to make ...
  • Komal_S's avatar
    Komal_S
    3 years ago

    Hi tns05 

     

    We're currently investigating this, and will post an update as soon as we more information. In the meanwhile, if your employees have received communications about updated USI and ABN, please send them through by Private Message.
     
    Updated fund details added in the software.
Komal_S's avatar
Komal_S
MYOB Moderator

Hi tns05 

 

We're currently investigating this, and will post an update as soon as we more information. In the meanwhile, if your employees have received communications about updated USI and ABN, please send them through by Private Message.
 
Updated fund details added in the software.
CTF's avatar
CTF
Experienced Cover User
3 years ago

was this resolved as I am having the same problem. it's a nightmare resulting in super payment being late 

  • tns05's avatar
    tns05
    Experienced Cover User
    3 years ago

    Hi!  Yes it was resolved.  MYOB had to re-create a new Energy Super account.  Then I had to go and add the new Energy super account against the employees who have Energy Super.  Just check the USI number has changed.  I can't remember off hand the new USI number but you should be able to check it against Energy super on their website.

  • brasstacks's avatar
    brasstacks
    Partner
    3 years ago

    Taking your own sweet time to fix this. Energy Super is now in your list of Super Funds with a new USI but how do we edit an existing USI?

    • CTF's avatar
      CTF
      Experienced Cover User
      3 years ago

      To change the USI and ABN to the new Energy Super details, this is what I did.  

       

      1.  I deleted Energy Super Fund

      2.  I selected a "random" super fund from the drop down list

      3.  I then went back and chose Energy Super again

      4.  The correct USI and ABN number then appeared.  

       

      This is clearly a MYOB Glitch in the system.  Also note the membership number before attempting steps 1-4 above then once you are happy that the USI ABN is correct, enter the staff member's membership number and press SAVE

    • tns05's avatar
      tns05
      Experienced Cover User
      3 years ago

      You need to add the new Energy Super into your super funds list and then change each employee

      • Komal_S's avatar
        Komal_S
        MYOB Moderator
        3 years ago

        Hi everyone

         

        As tns05 mentioned, the correct process to change super funds in AccountRight is by updating the correct details for the impacted fund under Lists>>Superannuation funds and then selecting this fund from the drop down in employee cards.

        If you've done that and still experiencing problems, let us know so we can advise further.