Forum Discussion

ntoumba's avatar
ntoumba
Experienced Cover User
2 years ago

Superannuation Payment Returned - NO NOTIFICATION

Hello MYOB,   I have recently had a new employees first super contribution returned.    I have discovered they listed the incorrect super company and this has now been updated. HOWEVER   The co...
Sam_R's avatar
Sam_R
Former Staff
2 years ago

Hi ntoumba,

 

Thank you for your feedback on this matter. 

 

So that I can raise this with the relevant teams, could you please refer to your bank statement and advise if the amount was refunded by the clearing house we use (SuperChoice), or the fund it was sent to?

  • ntoumba's avatar
    ntoumba
    Experienced Cover User
    2 years ago

    Hello Sam_R ,

     

    Thanks for the reply - this is the information that was on my statement:

     

    208472585C00000000 MercerSuperTrust

     

    It was difficult to identify as this is not the name of the employees superfund that rejected the payment. 

     

    I would apprieciate hearing more about this. 


    Thanks

    Nicole

    • Sam_R's avatar
      Sam_R
      Former Staff
      2 years ago

      Hi ntoumba,

       

      Thanks for confirming those details. 

       

      MYOB uses the SuperChoice Clearinghouse to process your PaySuper payments. If the payment was stopped and refunded by the clearing house, you would generally receive an email notification.

       

      However, as the refund was made by the fund itself and directly to your bank account, it would be up to the fund to notify you of this as the clearinghouse would not be aware of the refund at the time. 

       

      You would want to reach out to the fund directly for your query regarding notifications from them, however, do let me know if you have any further queries that I can assist with.