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design_jpe's avatar
design_jpe
Contributing Cover User
2 years ago
Solved

Superannuation payment error

Hello   I am trying to process superannuation for a new employee.  Their super fund details weren't correct when i first processed thier payroll, and when i tried to process super I received the er...
  • Melisa_D's avatar
    Melisa_D
    2 years ago

    Hi design_jpe, 

     

    Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee. 

     

    Do let me know how you go. 

Melisa_D's avatar
Melisa_D
Former Staff
2 years ago

Hi design_jpe, 

 

Thanks for your post. Can you please confirm the employees Superannuation funds name, ABN and spin/USI number so I can take a look into this for you. 

  • design_jpe's avatar
    design_jpe
    Contributing Cover User
    2 years ago

    Hi Melisa

     

    Thanks for the reply.  Super details are:

     

    CFS Firstchoice Personal Super

    FSF0217AU/FSF0217AU

    ACN 26 458 298 557

     

    Cheers

    • Melisa_D's avatar
      Melisa_D
      Former Staff
      2 years ago

      Hi design_jpe, 

       

      Thanks for confirming that, for this superfund can you please make sure that the member number # prefix is 010, once updated you should be able to process super payments to that fund for the employee. 

       

      Do let me know how you go. 

      • design_jpe's avatar
        design_jpe
        Contributing Cover User
        2 years ago

        Thank you Melisa

         

        Adding in the missing zero did the trick!