Forum Discussion

DSeals's avatar
DSeals
Experienced Cover User
6 years ago
Solved

Superannuation payment not showing in 'Manage Payments'

  • CloverQ's avatar
    CloverQ
    6 years ago

    Hi DSeals 

     

    Thank you very much for the update. 

     

    The only other reason I can think of is the account you used to log in doesn't have the correct access to authorise super payments. You'll need to log in to the file using the Pay Super authoriser/creator email address, otherwise the Manage Payments list would not update for you.

     

    If you also need to enter the User ID & password to log in, please also make sure your user ID has full access to Payroll. The best way to test is by logging in using the user ID Administrator. 

     

    If you are unsure whether your email address has the correct access to Pay Super, please send me a private message with your serial number, and the email address used, I'm happy to check. 

DSeals's avatar
DSeals
Experienced Cover User

Hi Clover,

 

Thanks for your reply.

 

Yes, I processed Superannuation in the usual way by recording the payments via 'Pay Superannuation', and yes the Payments by Employee report shows 18  April the correct amounts were allocated / paid in MYOB.

 

Yes also to the transaction check, the bank accounts and payment dates for the Pay Super transaction is correct (from 2-1490 Other Paytroll Liabilities, to 1-1110 Everyday Account.

 

How do I instruct MYOB to make the payments into the employee's superannuation accounts, when I go to 'Manage Payments' the Superannuation for 1Q18 is not available to process?

 

Thanks and regards,

Tracey.

 

 

 

 

DSeals's avatar
DSeals
Experienced Cover User
6 years ago

Good morning CloverQ , do you have any further advice for me please on this issue?

 

Thanks,

Tracey.

  • CloverQ's avatar
    CloverQ
    Former Staff
    6 years ago

    Hi DSeals 

     

    Thank you very much for the update. 

     

    The only other reason I can think of is the account you used to log in doesn't have the correct access to authorise super payments. You'll need to log in to the file using the Pay Super authoriser/creator email address, otherwise the Manage Payments list would not update for you.

     

    If you also need to enter the User ID & password to log in, please also make sure your user ID has full access to Payroll. The best way to test is by logging in using the user ID Administrator. 

     

    If you are unsure whether your email address has the correct access to Pay Super, please send me a private message with your serial number, and the email address used, I'm happy to check.