Forum Discussion

Wolfie2011's avatar
Wolfie2011
Partner
2 years ago

Team

I'm having trouble getting started with MYOB Team.  After checking that the company file setup is ok, moving to the next section, only comes up with "0" employees, no results found. This was reported...
Wolfie2011's avatar
Wolfie2011
Partner

Many thanks Doreen.  I have been through the process you have given me but I'll see if I can redo it.  Cheers, Jan

Doreen_P's avatar
Doreen_P
MYOB Moderator
10 months ago

Hi, Wolfie2011 

 

Thanks for getting back to us.

 

Please us let know how it goes for you or if you need further assistance with this. We are happy to assist.

 

Best regards,

Doreen

  • Wolfie2011's avatar
    Wolfie2011
    Partner
    10 months ago

    Hi Doreen, I've gone into the app for Team, gone to the setup to make sure it doesn't have anything showing up as incorrect, removed the original information of the location, authorising manager and employees.  After that I reset the location, authoriser and employees and sent out the invitation to everyone to sign in.  So far, there's been stoney silence.  A message has been sent to the owner/manager/authoriser to see if anyone has received the emails.  I'll get back to you when I hear back from him.  Kind regards, Jan.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    10 months ago

    Hi, Wolfie2011 

     

    Thanks for updating us.

     

    We truly appreciate your prompt response. Please let us know how it goes. We are eager to hear back from you.

     

    Best regards,

    Doreen

  • Wolfie2011's avatar
    Wolfie2011
    Partner
    10 months ago

    Hi Doreen, sadly I didn't have any luck with the emails getting to the employees to sign onto teams.  I'm not really sure what to do next?  Is there any other advice you can give me?

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, Wolfie2011 

     

    Thanks for updating us about this.

     

    Since you were able to follow the steps provided in The Help Article, but the employees did not receive the email invitation to log in to the MYOB Team app. At this point, we highly recommend checking with your IT person if the MYOB email address is blacklisted, which causes the employees not to receive the email invitation. 

     

    Please let us know how it goes.

     

    Best regards,

    Doreen

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, Wolfie2011 

     

    Please let us know if you still need further assistance with your concern. Don't hesitate to reach out to us. We are delighted to assist you.

     

    Best regards,

    Doreen

  • Wolfie2011's avatar
    Wolfie2011
    Partner
    9 months ago

    Hi Doreen, my apologies for the delay.  I'm still waiting to hear back from my client as to his employees receiving the invitation email.  I know he has received it and that's a great relief.  Sadly he's a bit preoccupied as he's a baker and has the unenvieable job of starting work at 2am!  I'll certainly be back in touch to let you know how it goes as I'm keen for all my clients to starting using the app.

  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, Wolfie2011 

     

    Thanks for updating us.

     

    Please don't hesitate to reach out if further assistance is needed. We are delighted to assist you.

     

    Best regards,

    Doreen