Forum Discussion

NDMYOB's avatar
NDMYOB
Experienced User
3 years ago
Solved

URGENT - Update STP after deleting employee card

Hi,   I processed pay for an employee and before submitting it to ATO I deleted his pay. It was decided that employee  will not be paid from that particular entity so as no future pay will processe...
  • NDMYOB's avatar
    NDMYOB
    3 years ago

    Thanks Tracey_H ,

     

    i resubmitted after updating missing details and it has been accepted by ATO.

     

    Kind regards,

    ND

     

NDMYOB's avatar
NDMYOB
Experienced User

Hi guys,

 

I added employee back in again and using card import, gave employee same reocrd id that employee originally had however when myob imported it then it changed record id to next available record id so even if i do a void pay this is not going to solve my issue.

 

Can we change reocrd ID in myob? please let me know if someone can help.

or can i reinstate deleted employee card?

MYOB better have some solution for it or they should not let users delete employee cards even when pay is deleted.

 

Thanks

 

 

Thanks

 

 

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi NDMYOB 

 

This is what we call a ghost employee and your file will need to come in to us for repair to fix this issue. In order for me to arrange the data file repair I will need you to send me the following information by private message:

 

  • serial number (Setup>>Company Information)
  • Company file ID (Help>>About MYOB AccountRight)
  • business name
  • primary contact name
  • primary email address
  • the name of the incorrect employee
  • the ID of the incorrect employee
  • a screenshot of the Summary of payments report (Payroll reporting centre>>EOFY finalisation tab>>click on the ellipsis (...) and Download report

To avoid this error users need to zero out all amounts in the employee card>>Pay History and then process a $0 pay to update STP. Once the $0 pay has been accepted by the ATO and the STP reports are showing $0.00 YTD amounts the card can be deleted from AccountRight.

  • NDMYOB's avatar
    NDMYOB
    Experienced User
    3 years ago

    Hi Tracey_H ,

     

    Thank you for your message. I have send you message with details and added payroll report as an image however image was removed from my message and it did not allow me to attach pdf version.

     

    it did not have choose file when i mesaaged privately. Can you please let me know how can i send you pdf or jpeg reports that you requested.

     

    Kind regards,

    ND

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      Hi NDMYOB 

       

      I have received your messages and screenshots. We do need users to send screenshots exactly as you have, ie, using the snipping tool and uploding by clicking on Photos. We don't want users to send PDFs or jpegs.

       

      I will raise a ticket for that repair and the Data File Repair team will be in touch with you with instructions.

      • NDMYOB's avatar
        NDMYOB
        Experienced User
        3 years ago

        Thanks Tracy. Appreciate you help.

         

        Kind regards,

        ND