Forum Discussion
Hi NDMYOB
This is what we call a ghost employee and your file will need to come in to us for repair to fix this issue. In order for me to arrange the data file repair I will need you to send me the following information by private message:
- serial number (Setup>>Company Information)
- Company file ID (Help>>About MYOB AccountRight)
- business name
- primary contact name
- primary email address
- the name of the incorrect employee
- the ID of the incorrect employee
- a screenshot of the Summary of payments report (Payroll reporting centre>>EOFY finalisation tab>>click on the ellipsis (...) and Download report
To avoid this error users need to zero out all amounts in the employee card>>Pay History and then process a $0 pay to update STP. Once the $0 pay has been accepted by the ATO and the STP reports are showing $0.00 YTD amounts the card can be deleted from AccountRight.
Hi Tracey_H ,
Thank you for your message. I have send you message with details and added payroll report as an image however image was removed from my message and it did not allow me to attach pdf version.
it did not have choose file when i mesaaged privately. Can you please let me know how can i send you pdf or jpeg reports that you requested.
Kind regards,
ND
- Tracey_H3 years agoFormer Staff
Hi NDMYOB
I have received your messages and screenshots. We do need users to send screenshots exactly as you have, ie, using the snipping tool and uploding by clicking on Photos. We don't want users to send PDFs or jpegs.
I will raise a ticket for that repair and the Data File Repair team will be in touch with you with instructions.
- NDMYOB3 years agoExperienced User
Thanks Tracy. Appreciate you help.
Kind regards,
ND
- NDMYOB3 years agoExperienced User
Hi Tracey_H ,
No one from MYOB has contacted me yet about it. I am a bit anxious as we need to finalise payroll this month.
I was wondering if we can get it resolved before the end of this week?
Kind regards,
ND
- Tracey_H3 years agoFormer Staff
Hi NDMYOB
An email was sent to the primary contact and also to the email address you sent me in a private message on the 4th June. You need to follow the instructions in that email to upload your file for repair.
Please don't hesitate to post again if you need help in the future.
If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.