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Tracey_H
Former Staff
Hi NDMYOB
I have received your messages and screenshots. We do need users to send screenshots exactly as you have, ie, using the snipping tool and uploding by clicking on Photos. We don't want users to send PDFs or jpegs.
I will raise a ticket for that repair and the Data File Repair team will be in touch with you with instructions.
NDMYOB
3 years agoExperienced User
Thanks Tracy. Appreciate you help.
Kind regards,
ND