Forum Discussion

H-TS's avatar
H-TS
Trusted User
3 years ago
Solved

Unable to delete a pay - even if it hasn't been reported/sent to STP/ATO yet

I've read what seems like a gazillion other posts on this topic but all the official MYOB responses I read seemed to indicate that the requirement to reverse instead of delete a pay, only applies if ...
Payroll
STP
  • Tracey_H's avatar
    Tracey_H
    3 years ago

    Hi H-TS 

     

    If your security settings allow you to delete transactions then you should be able to delete pays that have the status rejected or not sent in the Payroll reporting centre. I've just tested that in my software and can delete all unsent pays. I understand that we can't troubleshoot with this weeks payrun but if you could test this next week and send me screenshots that would be great. 

     

    Just with regard to the reversal process, in order for STP to be updated a pay or update event needs to be sent to the ATO. When a pay transaction is reversed a new transaction is recorded in the software and sent to the ATO when that reversal is declared. When a pay is deleted the transaction is removed from the software, no new transaction is recorded which means that there is no update pushed through to STP.

     

    From an audit perspective, reversing payruns means that pays reported in the software match pays reported in the ATO Business portal. It creates transparency with record keeping so that employers don't need to explain why a pay has been deleted. 

     

    Please do send me those screenshots next week so that we can work out why you can't delete those pays.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

Hi H-TS 

 

If your security settings allow you to delete transactions then you should be able to delete pays that have the status rejected or not sent in the Payroll reporting centre. I've just tested that in my software and can delete all unsent pays. I understand that we can't troubleshoot with this weeks payrun but if you could test this next week and send me screenshots that would be great. 

 

Just with regard to the reversal process, in order for STP to be updated a pay or update event needs to be sent to the ATO. When a pay transaction is reversed a new transaction is recorded in the software and sent to the ATO when that reversal is declared. When a pay is deleted the transaction is removed from the software, no new transaction is recorded which means that there is no update pushed through to STP.

 

From an audit perspective, reversing payruns means that pays reported in the software match pays reported in the ATO Business portal. It creates transparency with record keeping so that employers don't need to explain why a pay has been deleted. 

 

Please do send me those screenshots next week so that we can work out why you can't delete those pays.

  • H-TS's avatar
    H-TS
    Trusted User
    3 years ago

    Thanks Tracey_H 

     

    Turns out I had to another adjustment today and thought I'd be able to get the screenshots for you. It turns out I couldn't delete the pay because I hadn't deleted the electronic payment file. I was so hooked up on the STP changes aspect (still incredibly frustrating despite the logical arguments for it and your explanation) that I wasn't thinking clearly. 

     

    I could delete a pay today until I created the bank file. After I deleted the bank file transaction then I could delete the pay again.

     

    Thanks for responding so politely to my rant. At least I know my new procedure, while more time-consuming, is likely to work.

     

     

    • Tracey_H's avatar
      Tracey_H
      Former Staff
      3 years ago

      You're very welcome H-TS 

       

      I'm glad to hear that you were able to resolve this, thanks for letting me know.

       

      If you have issues or questions in the future don't hesitate to reach out.

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