JRyan2390
3 months agoUser
Unable to make a Superannuation Payment
Hi,
I am having issues with making a superannuation payment for our employee. We have made payments multiple times with this same employee. I have checked the superannuation details have not changed, and they are all exactly the same. The error message i am getting is "One or more super funds selected is inactive and can't accept payments".
As advised by MYOB, i have tried recreating the super fund...did not work. I have deleted my Cache...do not work. I have contacted the Superannuation fund and nothing is wrong on their end and ALL details are correct that are in our system.
If anyone could help that would be great, as i have wasted HOURS on this issue.