Forum Discussion

RoxyAtButtery's avatar
RoxyAtButtery
Experienced Cover User
3 years ago
Solved

Unneeded payroll categories

Hello. In the process of generating an entitlements summary report, are calculations made for each entitlement type, whether it has been allocated to an employee or not? Due to the way we needed to do...
  • Tracey_H's avatar
    Tracey_H
    3 years ago

     RoxyAtButtery 

     

    Hi Roxy

     

    Thanks for your post. The Entitlement Balance reports display the hours and values of entitlements that have accrued through processed payruns. As such, only the entitlement categories that have been assigned to an employee will be listed in those reports.

     

    Your issue with running that report may be that it is timing out due to the large amount of data that it needs to gather. Can you try running it for a smaller number of employees and see if that works. Can you also let me know what happens when you try to run the report, what error message you're getting?

     

    Please let me know how you go with this.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

Tracey_H's avatar
Tracey_H
Former Staff
3 years ago

 RoxyAtButtery 

 

Hi Roxy

 

Thanks for your post. The Entitlement Balance reports display the hours and values of entitlements that have accrued through processed payruns. As such, only the entitlement categories that have been assigned to an employee will be listed in those reports.

 

Your issue with running that report may be that it is timing out due to the large amount of data that it needs to gather. Can you try running it for a smaller number of employees and see if that works. Can you also let me know what happens when you try to run the report, what error message you're getting?

 

Please let me know how you go with this.

 

If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

  • RoxyAtButtery's avatar
    RoxyAtButtery
    Experienced Cover User
    3 years ago
    Hi Tracey_H ... so a bit of background ... I was just getting around to posting this query from our YE problems when we couldn't run the reports for year end reconciliations. It wasn't generating an error message at the time ... it just kinda gave up after a few minutes and pretended I hadn't run the report. If I run the report now for October for all staff it works. If I run the report for all staff for July to October it works. If I run the report for last FY for all staff it works. Something has changed but not from our end. Will keep an eye on it and comment again later if the problem arises again. Thanks!