Forum Discussion

Trina_BB's avatar
Trina_BB
Contributing Cover User
5 years ago
Solved

after payroll EOY employees are no longer showing in process all employees paid

I have just done EOY payroll and set up STP and gone into pay the employees for july and it is saying No records exist or match criteria.  I only pay fortnightly and this has never changed.   I have ...
  • AliK607's avatar
    AliK607
    5 years ago

    Hello Trina_BB ,

    Here are a few things to check:

    1- Is the timesheets preference turned on?
    Under Setup > Preferences> System  > "I use timesheets" . If the timesheet preference is turned on and you are using timesheets, you will need to make sure the pay 'period start' and 'pay period end date' in the process payroll module is inclusive of the whole week for the timesheets entered. If you are not using timesheets, you can simply turn off this feature and your employees will appear in the process payroll module. (see image 1)

     

    2- What is the Pay Frequency within the employee cards?

    Under Card File > Cards List > Employees > *open the relevant employee cards* > Payroll Details > Wages > check the pay frequency. If this is set to weekly, that particular employee will not show when you process payroll on a monthly or fortnightly basis. (see image 2)

AliK607's avatar
AliK607
MYOB Staff
5 years ago

Hello Trina_BB ,

Here are a few things to check:

1- Is the timesheets preference turned on?
Under Setup > Preferences> System  > "I use timesheets" . If the timesheet preference is turned on and you are using timesheets, you will need to make sure the pay 'period start' and 'pay period end date' in the process payroll module is inclusive of the whole week for the timesheets entered. If you are not using timesheets, you can simply turn off this feature and your employees will appear in the process payroll module. (see image 1)

 

2- What is the Pay Frequency within the employee cards?

Under Card File > Cards List > Employees > *open the relevant employee cards* > Payroll Details > Wages > check the pay frequency. If this is set to weekly, that particular employee will not show when you process payroll on a monthly or fortnightly basis. (see image 2)

  • Trina_BB's avatar
    Trina_BB
    Contributing Cover User
    5 years ago

    Thanks Ali - yes turning off timesheets worked which is ok for now but i did have the week exactly as it should be starting on the monday for the full week and it wasnt showing so suspect there is a change here since the EOY rollover.  I havent changed these settings for 2 years without an issue.  Anyway Im happy not to have timesheets for now so my problem is solved but may not be for those who want timesheets.  Thanks again for your quick reply :-)

    • AliK607's avatar
      AliK607
      MYOB Staff
      5 years ago

      Im glad i could help. if the employees dont show up after the timesheets preference is turned on and you have selected the correct dates in the process payroll module, it could also mean no timesheet has been entered for those employees, for that period.