Forum Discussion

Tina1959's avatar
Tina1959
Experienced Cover User
4 years ago
Solved

long service leave

I am getting a warning saying that there will be a negative balance if I pay long service leave - I want to pay 6.5 hours and there is a balance showing of about 55 hours - why am I getting a warning...
  • Tracey_H's avatar
    Tracey_H
    4 years ago

    Hi Tina1959 

     

    Thanks for your post. We are aware of an issue in 2020.2 where paying employee leave is generating the message Paying this leave will result in a negative leave balance for <insert employee name>. This issue is currently being investigated by our developers. 

     

    The warning message is being displayed incorrectly and the underlying figures will be correct. If a user proceeds with the pay the employee’s figures will be updated correctly and they will have the correct balance displayed on the pay slip. Reports and the employee's card file will also show the correct figures after the pay has been processed. 

     

    As long as the employee has enough leave to cover the amount of leave being taken, the warning message can be safely ignored. It is only the warning message that is displaying incorrectly.

     

    Please let me know if you need further help.

     

    If my response has answered your enquiry please click "Accept as Solution" to assist other users find this information.

SuezyM's avatar
SuezyM
Experienced Cover User

Hi,

Its now November and a couple of updates have gone through since the original answer was provided about long service leave showing negative balances.  Mine is still showing negative balance after entering balances and payment.  Your developers were looking into it back in June, can you advise what is happening with this Error please.

Tracey_H's avatar
Tracey_H
Former Staff
4 years ago

Hi SuezyM 

 

Can you please clarify if you are referring to receiving the warning message  Paying this leave will result in a negative leave balance for when processing a pay that includes leave?

 

Or in the employee card>>Payroll details<<Entitlements tab are you seeing a negative balance? 

 

Please do let me know so that I can assist you.

  • SuezyM's avatar
    SuezyM
    Experienced Cover User
    4 years ago

    I received the warning message whilst doing the pay and the negative balance also shows up in the employees Card Info under Entitlements