Forum Discussion

ritasands's avatar
ritasands
User
4 years ago
Solved

manage payments status - superannuation

I am having issues with manage payments status. I have followed your steps to refresh the screen and have tried to refresh each line as well.   I am also the authorised user on this account. ...
  • Melisa_D's avatar
    Melisa_D
    4 years ago

    Hi Lucy_ABC_Admin, 

     

    Thank you for your post. So I can take a look into this for you, can you please send me a private message with the following information:

    • Serial number 
    • File ID (This can be found by going to Help > About MYOB AccountRight)
    • Screenshot of the payment status
Lucy_ABC_Admin's avatar
Lucy_ABC_Admin
User

Hi Melissa D

 

I have also had the same problem. I did call MYOB on the 1300 number listed on the website. After waiting an hour on hold I was answered then told I would put through to an expert. I then waited another whole hour on hold so I hung up. One of my super payments processed on the 25/05/20 shows a status "funds requested". I called one of the Super funds directly and received confirmation the payment was received. How can I change the Status?

Melisa_D's avatar
Melisa_D
Former Staff
4 years ago

Hi Lucy_ABC_Admin, 

 

Thank you for your post. So I can take a look into this for you, can you please send me a private message with the following information:

  • Serial number 
  • File ID (This can be found by going to Help > About MYOB AccountRight)
  • Screenshot of the payment status
  • Lucy_ABC_Admin's avatar
    Lucy_ABC_Admin
    User
    4 years ago

    Hi Melissa,

     

    I logged in to check the status and it has updated now.