Forum Discussion

debbieg's avatar
debbieg
Experienced Cover User
5 years ago
Solved

pay super

A/c right 2019.2.1-Pay Super - registered for pay super - all good- super file ready to go...all balanced and reconciled....all details in i believe....but sent yesterday and it froze - tried again t...
  • Gayathri's avatar
    Gayathri
    5 years ago

    Hi debbieg,

     

    Thank you for the post!

     

    Could you provide more details on the huxley application has stopped. When did you get that message? provide us with steps to get to that error. A screenshot of that error message would be helpful.

     

    Thank you.

     

Gayathri's avatar
Gayathri
Former Staff
5 years ago

Hi debbieg,

 

Thank you for the post!

 

Could you provide more details on the issue you are encountering? Meanwhile try restarting your software and try performing the same task and see how it goes.

 

Thank you.

 

 

  • debbieg's avatar
    debbieg
    Experienced Cover User
    5 years ago

    thank you....it's just that I press record after verfifying myself and all good to go.....however it just does not finish - the hourglass is still there trying but nothing happening after 15mins....i will restart as you suggest, but i did try yesterday before shutting down and twice today.....maybe it is my computer but it just seems weird...almst asif it's too large?? Deb 

  • debbieg's avatar
    debbieg
    Experienced Cover User
    5 years ago

    actually says "huxley application not responding" when i cancel- maybe this is something? deb

    • Gayathri's avatar
      Gayathri
      Former Staff
      5 years ago

      Hi debbieg,

       

      Thank you for the post!

       

      Could you provide more details on the huxley application has stopped. When did you get that message? provide us with steps to get to that error. A screenshot of that error message would be helpful.

       

      Thank you.

       

      • debbieg's avatar
        debbieg
        Experienced Cover User
        5 years ago

        Sorry i should have been back sooner to explain...thanks Gayathrie for all the help! but i gave you wrong info- So  initially i restarted and tried again...same mssge re huxley etc...same struggling hourglass.....read everything i could that night....turns out that even though i put in the super fund names on setup-i misunderstood myob notes on pay super....and thought they would all prefill....with USI'S/ABN'S etc...so my stupidity... once i realised..I put the names in the "registered names" ....and all was well in the world...everything filled in the super list...Myob sent the super no problems - i had not given it enough information...rookie error.... also on the "Huxley not working" thing i read about it and think it is something that comes up in a message when Myob is struggling due to lack of information....and confused by the info it's given....  anyway all is good.....thanks all.....