Forum Discussion
Hi GlendaleEEC
Firstly I would recommend checking with the recipient that the email is located within their junk/spam folder.
If the emails aren’t located here can you confirm that you aren’t having issues with other email addresses such as @bing or @yahoo.
Also to clarify are you using Microsoft Outlook or MYOB AccountRight to send out the emails?
Thanks and let me know how you get on,
Chris
Hi Chris
This is a new thing that has just started in the last month. Payslips were being received prior to this. Not being received at all now for employees with a Hotmail email address.
- Yanike_S3 years agoMYOB Moderator
Hi GlendaleEEC
Thanks for your reply. When you are using AccountRight you can track the email delivery status.
If you are using online emailing functionality, you would have to ensure that the employee has whitelisted noreply@apps.myob.com because that is the email address from which the payslips are sent.