Account Right Customer profiles

Question

I have spent quite some time customising the columns on our Customer Card - a great feature and one I have promoted internally. Today I opened up MYOB and all lost and it has defaulted to original columns. This feature is great but a waste of time if it defaults back - I checked and it has done the same for other staff.

Any idea why this happened - it's been fine for months.

komal_s · Answer

Hi&nbsp;Louisev_v4&nbsp;
&nbsp;
If you want the width size to be remembered, please follow the steps given:
&nbsp;
1.&nbsp; Adjust the column widths as desired for the customer cards.&nbsp;
2. Do not record. leave this on screen
&nbsp;
Now
3. Open the run box on windows by pressing&nbsp;Windows Key + R&nbsp;together
4. In the box type&nbsp;%localappdata%&nbsp;and press&nbsp;Enter
5. A list of folders appear,&nbsp;Navigate through&nbsp;MYOB&gt;AccountRight&gt;Current&gt;Layouts
This list of .xml files store the settings for the layouts. These are currently not updating as intended.
We can freeze, to the setting currently on screen in AccountRight, by setting these files as read only.
9. Right click on the appropriate .xml file, choose properties.
An example is&nbsp;Grid.CardList.grdvCardsListAllCardTab&nbsp; , but you can choose the one for which you're changing the layout.
&nbsp;
Note the naming convention should help you determine the correct .xml file for the screen you are in AccountRight6. Tick the&nbsp;Read-only&nbsp;box and click OK.

&nbsp;
Please let me know if the column widths are still not retaining.&nbsp;

louisev_v4 · Answer

HI&nbsp;&nbsp;Thank you - all seems a bit complicated as I have had these adjusted columns for more than a year and overnight it changed - by the way it's not the columns widths it's adding new columns from customise.&nbsp; I have never had to do your suggestion as below as they have been retained without the effort.&nbsp;Overnigtht I have lost my addtional columns - I will try your suggestion to see if it will keep my preferences&nbsp;&nbsp;&nbsp;&nbsp;

komal_s · Answer

Hi&nbsp;Louisev_v4&nbsp;
The above suggestion is for retaining column width, however, if you are adding additional columns it not might work.&nbsp;An alternative might be clearing AccountRight cache, adding those additional columns and checking if they are remembered.&nbsp;