Hi Sean,
The issue was that it was a trial version of AccountRight. As soon as I paid for the subscription all emailing functions worked.
Thanks.
Hi Sean,
Thanks for the prompt response.
The 'From' and 'Reply-to' boxes are both filled in with the correct information. I will attach some photos of the errors I recieve from trying to send an invoice and payslip. Please note that sending from the AccountRight desktop app works fine - just the online web version not working. I am also currently on the AccountRight Plus trial for 2 weeks if that has any effect.
Hi aaaaa1
Thank you for the screenshots. Before going to pay slips error, let us try to resend invoices first. Kindly clear your browser cache and log in again to the web browser. Do you have Email me a copy ticked? If yes, kindly untick on that and try to resend the invoice. Do you also have a reCAPTCHA showing at the bottom? Kindly tick on I'm not a robot as well.
In your AccountRight desktop, in Setup >> Preferences >> Emailing >> Check if Send Emails Using AccountRight is ticked. Try to resend the invoices again.
Let me know how it goes.
Hi Sean,
I cleared the browser cache and repeated the process. I do not have email me a copy ticked and the "Send Emails Using AccountRight" is checked. I am still getting the same error. Oddly enough, I downloaded the Myob Invoice app on my phone and they send fine through there. Let me know how else we can troubleshoot. Cheers.
Hi Sean,
The issue was that it was a trial version of AccountRight. As soon as I paid for the subscription all emailing functions worked.
Thanks.
