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seqtt's avatar
seqtt
Trusted Cover User
4 months ago

Attachments missing

My subscription is current. I need a copy of a Bill dated 13/06/2023 to support a faulty goods return. When I locate the Bill in the Purchase Register, it clearly indicates a file is attached, but when I drill into Attachments there's nothing there. On investigation, any bill posted prior to the lock period (30/06/2023) is missing a support document. I have tried inactivating the Lock Period with no success. How can we be compliant if we can't produce our 7 years of historical purchase records?Document missingPdf attached icon displayed

Alana1  posted a similar issue in January 2023 but that's now closed.

7 Replies

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  • Earl_HD's avatar
    Earl_HD
    MYOB Moderator
    4 months ago

    Hi seqtt,

    Thank you so much for your post and my apologies for the late response. This seems to be a display glitch. Could you please clear AccountRight cache and verify if the attachments then appear in the register?

    Please do let me know how you go on this.
    Regards,
    Earl

    • seqtt's avatar
      seqtt
      Trusted Cover User
      4 months ago

      Hi Earl_HD ,

      Thanks for your reply. When I follow the link you provided and expanded the steps, it only displays up to Step 4 - Open the MYOB folder. I can't scroll down to see the additional steps

    • seqtt's avatar
      seqtt
      Trusted Cover User
      4 months ago

      Ok, Earl_HD , so I Googled clearing the Account Right cache and found all your Steps 1-8, followed it and deleted all files from the Cache folder. Closed, then signed out of AccountRight before signing in and re-opening the company file, but the problem remains.  

    • seqtt's avatar
      seqtt
      Trusted Cover User
      4 months ago

      Earl_HD after reading other posts, could a change in serial number of the company file be interefering here?

      We created a new subscription and migrated data to support an anticipated sale of the company, active from 01/07/2023 on. After the sale fell through, we continued with the new subscription and inactivated the original. 

      Attachments to Bills posted and paid prior to 30/06/2023 are missing. Attachments can be viewed for any Bill closed after 01/07/2023, even if they were posted before the end of financial year.  

       

      • Earl_HD's avatar
        Earl_HD
        MYOB Moderator
        4 months ago

        Hi seqtt,

        Thank you for your comprehensive response. I recommend responding to the email you received from our migration team. Please provide details about the missing attachments, and our team will thoroughly review the situation for you.

        Please do let me know how you go on this.
        Regards,
        Earl