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Mick101's avatar
Mick101
User
9 months ago

Blank Invoices

Hi 

I am having constant issues lately with my invoices emailing off but opening blank.  When you try to open the attached invoice the invoice has nothing but a blue and red line in the top corner. 

Any help would be appreciated . 

 

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  • Doreen_P's avatar
    Doreen_P
    MYOB Moderator
    9 months ago

    Hi, Mick101 

     

    Thanks for your post, and Welcome to the MYOB Community Forum.

     

    Sorry for the delay in response.

     

    Are you using a customised form for your invoices? If yes, kindly try to resize the logo on the custom form, as it will allow the invoice content to be displayed. Please let us know if you require any further assistance with this. We are happy to assist.

     

    Best regards,

    Doreen

    • Mick101's avatar
      Mick101
      User
      9 months ago

      Hi

      I have resized the logo and now it's worse! Happens on every invoice I'm sending! I have attached an image to show what it looks like ! 
      cheers

      mick

       

      • Doreen_P's avatar
        Doreen_P
        MYOB Moderator
        9 months ago

        Hi, Mick101 

         

        Thanks for your response.

         

        If resizing the logo on the form did make any difference, please try to re-create the invoice customised. For us to be able to assist further, kindly attach a screenshot of how the invoice looks after resizing the logo due to the error. Please make sure to remove sensitive information before posting in the Forum.

         

        Best regards,

        Doreen