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nursery's avatar
nursery
Experienced Cover User
2 years ago

CSV files not importing

all of a sudden cannot import CSV files.

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  • ChrisMYOB's avatar
    ChrisMYOB
    Former Staff
    2 years ago

    Hello nursery 

     

    Can you please provide some more details about this issue, are you getting any error messages popping up? are you unable to click the import button or select the CSV file? 

    Until I have further information you can try closing AccountRight and doing the following:

    1. Hold down the <Windows Key> and press the letter <R>
    2. In the box that appears, type in: %localappdata%
    3. Press <Enter>

    Once you've done that, go to MYOB > AccountRight > 20XX.X OR Current (Depends on the version you're using) > Cache, and delete the contents of this folder.


    Please let me know how you go.