Forum Discussion

maurlins's avatar
maurlins
Experienced Partner
11 months ago

Create New Bill error

When using "create new bill" from a linked MYOB file invoice - the system is creating the bill, but adding the GST as a separate line using the notation "tax" - GST is then calculated on this new balance and not replicating the invoice.

Appears to only be happening with linked myob file invoices (those that come into the intray directly when the supplier issues the invoice) and not when adding the invoice to the intray directly from an email.

Obviously my work around has been to delete the additional line, but clients are not necessarily checking that the invoice value and the entered value are the same.

 

3 Replies

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  • Hannah_V's avatar
    Hannah_V
    MYOB Moderator

    Hi, maurlins thanks for reaching out!

     

    With regards to your concern about an error when creating a bill, can you please send me a screenshot of it through a private message so that we're on the same page?

     

    Regards,

    Hannah

    • maurlins's avatar
      maurlins
      Experienced Partner

      Hi Hannah

      Private message doesn't seem to be working, however I will need to do the screenshot when I next receive an invoice from a linked file as it only happens when using this original invoice.

      Regards

      Maureen