Forum Discussion

tracy7's avatar
tracy7
User
3 years ago

Customer receipts won't show up in print queue

I am unable to print customer receipts. I have contacted MYOB help about 20 times. I have changed all customer cards to "to be printed", I ensure that each receipt / payment for the individual invoice has "to be printed " selected. I have tryed clearing the caches. There are no similarities, it doesnt matter if the receipt is for a cash or account customer, for a cash or credit card or direct deposit or cheque payment. Sometimes occasionally, a receipt will show up but mostly they just never make it to the print queue - so we cant print receipts. Every time I call MYOB, I am told they can "run a script" which fixes it, but sometimes only for one receipt! (After I have cleared the hundreds of old ones that appear). Sometimes the script fixes it for a day or so, but it allways goes back to not showing up customer receipts. I am so frustrated !!!! Anyone else have this problem?

1 Reply

Sort By
Replies have been turned off for this discussion
  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi tracy7 

     

    Sorry to hear that you're impacted by this.


    We are aware that some receipts do not display in the printing window and our developers are working on fixing this issue permanently. I understand that the workaround of getting the scripts run is not ideal but that has worked for many users to display those receipts.


    While we work to fix this permanently, please send us your product serial number and company file name by Private Message when the receipts do not display and we will run those scripts for you.