Forum Discussion

sarahbliss's avatar
17 days ago

Debtor Payment Issue

debtor payment issues - anyone having issues with MYOB and debtor payments. Creditor invoice entered correctly but when we go to pay it says it will result in a debit memo.  So far only one creditor card with issues.  All other payments can be netered without this message. We did upgrade and it has been since this that we have seen issue.

1 Reply

  • Princess_R's avatar
    Princess_R
    MYOB Moderator

    Hi sarahbliss,

     

    Welcome to the Community Forum!

     

    Thank you for reaching out. I'm just as eager as you are to resolve this issue. To assist you better, could you kindly provide us with more details about your concern? It's not entirely clear to us at the moment. If possible, could you share screenshots of the transactions in question? This additional information will help me investigate the matter thoroughly.

     

    Looking forward to assisting you further.

     

    Cheers,

    Princess