Email invoice received displays different to how it looks in AR

I am having trouble with invoices that look perfectly fine in customised forms however when emailed through AR it looks different.  I have copied myself in and can see what the clients see's in the pdf attached is not the way it should be.  As an example I sent an invoice on 17.10.2023 via Outlook and it actually displayed correctly although if I chose to click the VIEW INVOICE button instead of the PDF the view invoice has cut of sections.  Yesterday I added to the same invoice and resent it directly from MYOB not Outlook and a lot is missing in the PDF.  See the two different invoices attached.

I haved named the first one Perfect Invoice sent directly from Outlook 17.10.2023 - you will see on this one, even though I have blanked out any personal information, but at the top right the email address was on the same line as Email: and it didn't wrap and cut off and at the bottom section in red it says TOTAL AMOUNT OUTSTANDING etc which is perfect.

On the incorrect 2nd one which was emailed directly from MYOB the Email: is on one line and the email address wraps to second line and only the tops of the letters are showing and at the bottom in red the word OUTSTANDING IS MISSING.

I cannot understand why the difference when the template looks perfect on screen in preview.

And again when you click the green view invoice it has the missing bits and is the same if from AR I click view online invoice.

I am using AR+ 2023.9.0 desktop version