Forum Discussion

dyann's avatar
dyann
Experienced Cover User
3 years ago

Emails not going through

Hi  My invoices are not being emailed through to receipients; it has been going on for at least two weeks. all addresses are correct When will this be fixed please A premium product should have t...
Komal_S's avatar
Komal_S
MYOB Moderator

Hi dyann 

We have checked the emails sent as per your private message and they are not blacklisted on our end. Can you please get the customers to whitelist our email address and check if the problem still persists. 

dyann's avatar
dyann
Experienced Cover User
3 years ago

Hi

 

this "solution" is somewhat circular - up until about 3/4 weeks ago, this was not happening.  The emails are simply not going through- they sit as 'sending' for quite some time and then customers are not receiving them, even when checking in their 'junk' mail etc

  • Komal_S's avatar
    Komal_S
    MYOB Moderator
    3 years ago

    Hi dyann 

     

    We did have an emailing incident that was impacting the delivery of emails but that has since been resolved. As the emails are still not getting delivered to your customers, can you send one email to yourself as a test and check if you receive it.