Forum Discussion

Karen_GMS's avatar
Karen_GMS
Experienced Cover User
4 years ago
Solved

Error ValidationException trying to save Recurring

Trying to save a Recurring or change a recurring and keeps coming up Error VadidationException says nothing else. I just updated to new version 2021.2 to see if that worked but it hasn't fixed it.
  • Karen_GMS's avatar
    Karen_GMS
    3 years ago

    Sorry for taking so long to get back to you.  It still didn't work, It only happened on recurring, I didn't have time to look into what you said as I have been so busy.  I had time today, so I had a look again, and all seems to be ok now.  Thank you for your help.

Melisa_D's avatar
Melisa_D
Former Staff

Hi Karen_GMS, 

 

That does seem strange, can you please try the following and let me know how go:

  1. Clear your AccountRight cache 
  2. Once cleared, can you please go into the preference and tick the box for Warn if jobs are not assigned to all transactions and hit Ok.
  3. Once saved can you go back into preferences, deselect the preference and select Ok. 
  4. Can you save the recurring transaction now ?

Please do let me know how you go. 

TheRodBaron's avatar
TheRodBaron
Contributing User
3 years ago

we saved about 4 sales as recurring (we need to set up at leat 30). After that all we get is Validation Error (almost identical invoices) cleared the cache, jobs are not compulsory-- it just stopped working.  The keying time involved compared to using a recurring invoice is days not hours. We need a FIX not a workaround

  • Melisa_D's avatar
    Melisa_D
    Former Staff
    3 years ago

    Hi TheRodBaron, 

     

    Thanks for your post. So we can take a look into this for you, can you please retrieve the diagnostic log of your file after the error has appeared and attach it to this thread. 

    • Nick1001's avatar
      Nick1001
      User
      3 years ago

      Was there ever a solution found for this?  I'm having the same problem.

      • dp513's avatar
        dp513
        User
        3 years ago

        Yes, I had to re-type the amounts within XXX0.00 dollars and cents of the transaction for it to recognise it. Very frustrating!!