Forum Discussion

Patti_Syme's avatar
Patti_Syme
Experienced Cover User
4 years ago
Solved

Error message from using recurring orders and invoices

Hi, using Accountright 2020.4.2   Have had this error ever since upgrading to 2020.3 or 4.  Can't remember, its been months.  Getting real tired of it.   Each time I create an customer invoice fr...
  • Steven_M's avatar
    Steven_M
    4 years ago

    Hi Patti_Syme 

     

    The particular situation of having that automated email functionality enabled and recording those recurring transactions generating that message is something that we have passed across to the required team for further investigation. As yet we don't have a timeframe for resolution. In the meantime, disabling that preference is the workaround to allow those transactions to be recorded without the message getting generated.

Patti_Syme's avatar
Patti_Syme
Experienced Cover User

Hi Steven

 

I disabled the automatic email and created a test invoice from a recurring invoice.  It worked, no error message.

 

Not really happy with this though because for years I have been able to email my invoices as I create them.  I need to do this because I send attachments with them.  This is not possible via the Print/email Invoices button.

 

During the last few weeks/months that I have had this problem I have to manually email each invoice after I have created and dealt with the error message.   This is slow for me and I have actually missed out sending a couple of invoices.   This error started with an update, surely it can be fixed?    The update messed up some of my custom reports too which I have had to re-create.    I have to watch MYOB now to make sure it is doing what it is supposed to.  Not great after using it for over 20 years with it being so stable.

Steven_M's avatar
Steven_M
Former Staff
4 years ago

Hi Patti_Syme 

 

The particular situation of having that automated email functionality enabled and recording those recurring transactions generating that message is something that we have passed across to the required team for further investigation. As yet we don't have a timeframe for resolution. In the meantime, disabling that preference is the workaround to allow those transactions to be recorded without the message getting generated.

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