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Rachp's avatar
Rachp
Contributing User
2 years ago
Solved

File Stuck in back up - Cant open

 

Hi One of our company file has an Error Message "Backup in progress. This company file is currently backing up. You can sign on once the back up is complete".  i have been trying for hours to get.  The file was backed up on Friday and the machine shut down so not sure what happened.  Please help, desperately trying to complete EOFY stuff.

Thanks

  • Sam_R's avatar
    Sam_R
    2 years ago

    Hi Rachp,

     

    Happy to help with this. 

     

    Could you please reply with the last 4-digits of your serial number and the Company file ID this relates to? i.e. Company Data File: 1

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  • Sam_R's avatar
    Sam_R
    Former Staff
    2 years ago

    Hi Rachp,

     

    Happy to help with this. 

     

    Could you please reply with the last 4-digits of your serial number and the Company file ID this relates to? i.e. Company Data File: 1

      • Sam_R's avatar
        Sam_R
        Former Staff
        2 years ago

        Hi Rachp,

         

        Thanks for confirming, I've just reset your file back to Active. 

         

        Please let me know if the issue persists. 

    • hopstop's avatar
      hopstop
      User
      2 years ago

      Hi My AccountRight is stuck in backup and we can't use the system. Can you please helpas we can't do any work.

      • Melisa_D's avatar
        Melisa_D
        Former Staff
        2 years ago

        Hi hopstop, 

         

        Thanks for your post. I've had the script run over your file to resolve this, do let us know how it goes.