Solved
Forum Discussion
gailmorgan
Experienced Cover User
Hi, I followed the steps and deactivated it. But when I go to do an invoice the creditcard selections are still there?
I know I can deselect them but I thought that it wouldn't be on there now?
Gail
Yanike_S
3 years agoMYOB Moderator
Hi gailmorgan
I am sorry to hear this hasn't worked for you. I like to look into this for you.
Could you send me the following:
- A screenshot of the settings showing the service has been deactivated (Setup>>Preferences>>Emailing)
- A screenshot of an invoice with the Pay now button still showing
- The last 4 digits of your serial number and company file ID (Help>>About AccountRight)
- gailmorgan3 years agoExperienced Cover User
Hi,
File ID 2
Serial 9098
Gail
- Yanike_S3 years agoMYOB Moderator
Hi gailmorgan
Thanks for the screenshots. I had a look for you and Online Invoice Payments in your file are indeed disabled. When you send invoices, your customers shouldn't see the options. You could test this by sending an invoice to yourself.
We are aware that this option still appears when creating the invoice and the developers are investigating this.
- gailmorgan3 years agoExperienced Cover User
Thanks!