Forum Discussion
Hi gailmorgan
I am sorry to hear this hasn't worked for you. I like to look into this for you.
Could you send me the following:
- A screenshot of the settings showing the service has been deactivated (Setup>>Preferences>>Emailing)
- A screenshot of an invoice with the Pay now button still showing
- The last 4 digits of your serial number and company file ID (Help>>About AccountRight)
Hi,
File ID 2
Serial 9098
Gail
- Yanike_S3 years agoMYOB Moderator
Hi gailmorgan
Thanks for the screenshots. I had a look for you and Online Invoice Payments in your file are indeed disabled. When you send invoices, your customers shouldn't see the options. You could test this by sending an invoice to yourself.
We are aware that this option still appears when creating the invoice and the developers are investigating this.
- gailmorgan3 years agoExperienced Cover User
Thanks!
- Frothy3 years agoExperienced Cover User
Hello Yanike_S,
Just wondering if there is any update on this issue. We have the same problem and thought the additional payment options are disabled already. We have been through the user portal and no luck.
This is printing a second page on our invoices which are not required,.
This is confusing customers as we do not offer BPay or "Pay Now" electronic credit card payments.
A fix to this issue would be appreciated.Thanks very much.
Peter
- gailmorgan3 years agoExperienced Cover User
I was de-selecting the ccard pymt boxes on each invoice I entered and emailed and it didn't show on the invoice to customers. You could do that until you get it solved properly
Gail
- gailmorgan3 years agoExperienced Cover User
Yes I sent myself two. One I deselected the ccard payment boxed and it was not on it when I checked my email.
The second one I left those ticked and It didn't show on that one either. So appears customer's don't see it now
Gail