Forum Discussion

gailmorgan's avatar
gailmorgan
Experienced Cover User
3 years ago
Solved

How do I remove online ccard payments, as I don't have a Merchant Portal to deactivate??

***The steps below don't work for me, I never setup a merchant portal Help!  Gail   You can remove Online Payments from a particular invoice via unticking the Online Payments option in the Enter S...
  • Yanike_S's avatar
    Yanike_S
    3 years ago

    Hi gailmorgan 

     

    Thanks for the screenshots. I had a look for you and Online Invoice Payments in your file are indeed disabled. When you send invoices, your customers shouldn't see the options. You could test this by sending an invoice to yourself. 

     

    We are aware that this option still appears when creating the invoice and the developers are investigating this.  

Yanike_S's avatar
Yanike_S
MYOB Moderator

Hi gailmorgan 

 

Thanks for the screenshots. I had a look for you and Online Invoice Payments in your file are indeed disabled. When you send invoices, your customers shouldn't see the options. You could test this by sending an invoice to yourself. 

 

We are aware that this option still appears when creating the invoice and the developers are investigating this.  

Frothy's avatar
Frothy
Experienced Cover User
3 years ago

Hello Yanike_S,

Just wondering if there is any update on this issue. We have the same problem and thought the additional payment options are disabled already. We have been through the user portal and no luck.

This is printing a second page on our invoices which are not required,.
This is confusing customers as we do not offer BPay or "Pay Now" electronic credit card payments.

A fix to this issue would be appreciated.

 

Thanks very much.

 

Peter

  • gailmorgan's avatar
    gailmorgan
    Experienced Cover User
    3 years ago

    I was de-selecting the ccard pymt boxes on each invoice I entered and emailed and it didn't show on the invoice to customers. You could do that until you get it solved properly

    Gail

    • Frothy's avatar
      Frothy
      Experienced Cover User
      3 years ago

      Thanks Gail,

       

      We have requested our staff to use this workaround.

       

      We were just hoping after a couple of weeks from your original question MYOB may have worked out the problem and created a fix.

       

      Cheers

  • Tracey_H's avatar
    Tracey_H
    Former Staff
    3 years ago

    Hi Frothy 

     

    The second page being printed with Bpay and CC options is a known issue in the 2021.5 release of AccountRight. Our developers are investigating this, however, I'm not able to give a timeframe for when it will be resolved.

     

    We do apologise for the inconvenience caused.