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TooManyRoads's avatar
TooManyRoads
User
9 months ago

In Tray wont open

In Tray function won't open.  There is simply no response to clicking on the icon.

 

The little green cloud to the right reads company file must be online and checked in.

The status bar at the bottom of the screen has me signed in and shown as online.  I have logged out and signed back in several times.

 

Whilst I have seen the green cloud before I am not sure if it is there permanently.  I have cleared the cache as suggested in another post but still no joy.

 

I would be grateful for any assistance. 

checked in
In Tray

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  • Eric3's avatar
    Eric3
    Experienced User
    9 months ago

    I had the same issues last week.  It's something to do with the connectivity to the cloud, where your MYOB file is kept.  It came right after a couple of hours but it put a crimp in my work schedule.  Try restarting your computer i.e., then restarting MYOB but there's not a lot you can do if that doesn't work.

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi TooManyRoads,

     

    Thank you for letting us know about your concern and welcome to the Community Forum! I'm sorry to hear that you're having trouble with your In Tray.  Try what Eric3 suggested by restarting your computer and if it's still not working, just let me know and I'll be glad to assist you.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai

  • Isaiah_C's avatar
    Isaiah_C
    MYOB Moderator
    9 months ago

    Hi TooManyRoads,

     

    Thank you for your patience. Do you still need assistance with this? Please let us know if you still need help and we'll be glad to assist you.

     

     

    Please let me know if you need further help.

     

    Kind regards,

    Sai