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BDS09's avatar
BDS09
User
2 years ago

Inventory

I have amended several sale invoices to reflect the correct item sold. When I check the history of the item in the inventory section, it is still saying I have not sold any for the 2021 fy. I adjusted a purchase for this fy and it adjusted the purchase side but not the sale side so it still looks like I have not sold any? The only changes I made was to change the sale from a service layout to an item layout and selected the item we sold. Initially when I checked the history for the item it said I had purchased 5, sold none. We had bought 7 and sold 7. Now the history says I have bought 7 and sold none?

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  • Steven_M's avatar
    Steven_M
    Former Staff
    2 years ago

    Hi BDS09 

     

    Sorry to see that no one has offered their assistance with your query.

    Based on some testing and what you have indicated, you may have been impacted by a situation we have encountered with company files stored online and the history of records. When you update a recorded invoice, such as updating the layout, the records of that change are not accurately reflected in the history of the records. As such, when you review that history it may show as no items have been sold when there is an invoice recording the selling of those items.


    This has been something that we have reported to the required team in the past and is yet to have a resolution in place. In saying that, to avoid this situation occurring we do recommend removing the invoice, rather than changing the layout, and then reprocessing correctly. This will ensure that the history of those records is correctly captured.